Fundación Wikimedia/Jurídico/Resiliencia y sostenibilidad comunitarias/Confianza y seguridad
Trust and Safety
Trust and Safety (sometimes referred to as T&S), formerly known as Community Advocacy, CA or SuSa,[1] identifies, builds and – as appropriate – supports processes which keep our communities safe. Additionally, Trust and Safety designs, develops, and follows a strategy that integrates legal, product, engineering, research, and learning and evaluation to proactively mitigate risks and promote safety of our online and offline communities. Trust and Safety comprises part of the Community Resilience and Sustainability team of the Legal Department. We aim to provide compassionate, credible, and comprehensive Trust and Safety services to the Foundation and the communities and affiliates it supports. While our team aims to be preventative in much of our work, most of our time is spent responding to community members in distress. For more detailed information about the rationale of the team, see our Overview.
Evaluation and reporting:
- General Trust & Safety issues including reports of abuse and compromised situation: ca
wikimedia.org - Threats of imminent physical harm: emergencywikimedia.org
- Assessment of child protection concerns: legal-reportswikimedia.org
Back to Community Resilience and Sustainability
Jan Eissfeldt
Director, Global Head of Trust & Safety
Como funcionamos
The Trust and Safety team supports staff, the public and volunteers in our community through approximately 13 workflows in three broad areas. The team is composed of three sub-teams: Policy, Operations, and Disinformation. You can find more details in Programs and Processes.
Confianza y Seguridad
As defined in the Universal Code of Conduct Enforcement Guidelines, the Wikimedia Foundation aims to defer to local and global community processes to govern on-wiki interactions. At times, we must step in to protect the safety and integrity of our contributors, the platform and the public. We support a healthy environment on our projects through several work areas. Among other measures, we receive and handle reports of major safety issues on Wikimedia projects, including suicide threats, threats of violence, and child pornography. We also own the policies regarding Wikimedia Foundation bans of users from the projects and from Foundation-funded or supported events, and we work with other Foundation teams to address concerns about user privacy and freedom that do not necessarily rise to the level of bans.
As a part of the Foundation’s commitment to respect community autonomy, the Trust and Safety team does not handle general community or community-member disputes that may be addressed through community processes, nor does it serve as an appeal venue for community-made policies and decisions. While we are happy to assist community members in need of help, many times that help will consist of assisting the person to find the right community venue to address their concern.
Los flujos de trabajo habituales incluyen:
- Evaluación y reportes:
- General Trust and Safety inquiries and reports of abuse can be submitted through: cawikimedia.org, in line with the Office actions policy.
- Threats of imminent physical harm can be submitted to: emergencywikimedia.org, according to the Threats of harm protocol.
- Assessment of child protection concerns including reports of child pornography filed through: legal-reports@wikimedia.org, as per Child protection.
- General Trust and Safety inquiries and reports of abuse can be submitted through: ca
- Global and Event bans: Requests, inquiries, investigations and maintenance. (See also log of global bans by Trust and Safety.)
- AffCom support: Assist the Affiliations Committee as appropriate in relation to Trust and Safety matters
- Identification and access rights for community: see access to nonpublic personal data noticeboard
- Gestión de bases de datos de confianza y seguridad: registros obligatorios y de buenas prácticas
- Trust and Safety Disinformation: The Trust and Safety Disinformation team focuses on supporting communities in identifying and countering disinformation campaigns in line with the Disinformation Attribution model, on Wikimedia Foundation platforms.Sus actividades incluyen la investigación de informes sobre actividades de desinformación en la wiki, el aumento de la concienciación sobre las diversas formas de desinformación mediante el intercambio de información, tácticas y recursos entre voluntarios, y la colaboración con equipos de toda la Fundación para garantizar la seguridad de la comunidad y la integridad de los proyectos.
Soporte directo a la comunidad
In close collaboration with Product and other parts of the Legal department, the team lead several trust engineering initiatives.
Other regular workflows include:
- Liaison work: to CheckUsers, arbitration committees, Oversighters, Voices under Threat, and other global groups and functionaries.
- Internal wiki support: Wikis for the Stewards, CheckUsers, Ombuds commission, and election committee.
Soporte interno
We provide guidance, advice and support to Foundation staff, the Board, and committees. We assist staff routinely with community and content-related concerns, including processing DMCA takedown and notification requirements and, where necessary, responding to search warrants and legally valid subpoenas. We manage requests for advanced user rights required for staff members to do their work by assessing needs and liaising with the stewards.
Regular workflows include:
- Supporting Executives: the Executive Director, the Executive Office, Jimmy Wales.
- Liaison work: to the cross-wiki Ombuds Commission, the Code of Conduct Committee, and other Wikimedia Foundation teams.
- Supporting the staff: Advanced privileges and user rights for staff.
- Legal support: DMCA takedown and notification requirements, search warrant and subpoena compliance, and comparable workflows
Flujo de trabajo de las acciones de Office
Part of the Trust and Safety team's responsibility within the Wikimedia Foundation is to implement office actions. These articles are rare, and performed pursuant to the Terms of Use, typically as a last resort. Office actions are used to handle privacy violations, child protection, copyright infringement, systematic harassment, and other violations of the Terms of Use that cannot be handled through community-governed processes.
El proceso que conduce a una acción de la oficina varía considerablemente en función de la acción y de las circunstancias que la rodean. Las acciones más contundentes que se utilizan habitualmente son las que se toman contra los usuarios de los sitios web, normalmente en forma de prohibiciones globales o por evento. Estas acciones son el resultado de investigaciones sobre la conducta de los usuarios llevadas a cabo por especialistas en confianza y seguridad, que pasan por un riguroso ciclo de revisión, tal y como se documenta en el diagrama de flujo de la derecha.
Other office actions can include deletions of illegal material. This typically consists of sensitive images of minors which violate the laws of the United States. Trust and Safety also performs deletions to satisfy the Wikimedia Foundation's DMCA Policy, an archive of which is maintained on Foundation wiki.
Apelaciones
The case review committee enables directly involved community members to request review of a community committee of Trust and Safety behavioral investigation outcomes. This committee is equipped to review certain office actions on appeal from individuals directly involved in the case (as the requesting or sanctioned party). For more information, see Office actions#Appeals.
Véase también
- Phabricator project: Trust and Safety
Referencias
