維持活動安全
| 目錄：維持活動安全 / 視覺素材 |
本資源工具是份短小、容易取得的精華手冊，描述當您在組織一個活動的時候，可能會有幫助的一些最佳實務。這本手冊無意建立標準規範，而是在處理活動的安全議題時，提供相關建議和指引。
Universal Code of Conduct
The Wikimedia Community and the Wikimedia Foundation Board of Trustees ratified a Universal Code of Conduct (UCoC) in 2021. This UCoC applies to "all Wikimedia projects, technical spaces, in-person and virtual events" as well as other types of interactions. As a result, the Universal Code of Conduct will both govern events and be relevant to the planning of those events.
The UCoC spells out what minimum behavior is expected of Wikimedia participants, as well as what behavior is unacceptable. Minimum expected behavior includes:
- Mutual respect toward one another; and
- Civility, collegiality, mutual support and good citizenship.
While unacceptable behavior includes:
- Harassment of many types, some examples including but not limited to insults, sexual harassment, threats, encouraging harm to others, doxing, hounding, and trolling;
- Abuse of power, privilege, or influence; and
- Content vandalism and abuse of the projects.
In 2023, the community and the Board of Trustees ratified Enforcement Guidelines for the UCoC. These guidelines spell out what should happen when UCoC violations occur and how such situations should be processed by the community and the Universal Code of Conduct Coordinating Committee (U4C). This committee was seated in June 2024, but is not yet hearing cases, which means that until the U4C begins hearing cases, the power to enforce UCoC violations is held by local community/organizers and, in extreme cases, the Wikimedia Foundation's Trust and Safety team.
友善空間方針
就如同其他維基活動中不應發生的不得體行為，此方針通常是禁止參與者騷擾他人。在方針中有明定出騷擾的定義、以及如果有人在維基活動裡頭違反方針的話應該採取的步驟。對於科技的相關空間與活關，技術界行為準則也一並適用。
適用於維基媒體活動的友善空間方針可以在元維基上獲取。團體可以直接使用，或進行修改。但每次友善空間方針之最終定稿，應該都要跟其他的活動參與者分享。
為何需要友善空間方針？
維基媒體運動的核心原則之一是「開放與包容」。只有在運動的一份子感到參與其中是安全的時候才能夠達成上述原則。友善空間政策是設計來明確的定義什麼構成了不適當行為，進而讓活動組織者得以採取行動來避免或阻止讓其他人感到不安全或不受歡迎的行為。
The Friendly Space policy also provides specific provisions for youth safety and keeping events inclusive during times of war.
本方針對於騷擾的定義為何？
Harassment includes but is not limited to:
- Insults: This includes name calling, using slurs or stereotypes, and any attacks based on personal characteristics. Insults may refer to perceived characteristics like intelligence, appearance, ethnicity, race, religion (or lack thereof), culture, caste, sexual orientation, gender, sex, disability, age, nationality, political affiliation, or other characteristics. In some cases, repeated mockery, sarcasm, or aggression constitute insults collectively, even if individual statements would not.
- Sexual harassment: Sexual attention or advances of any kind towards others where the person knows or reasonably should know that the attention is unwelcome or in situations where consent cannot be communicated.
- Threats: Explicitly or implicitly suggesting the possibility of physical violence, unfair embarrassment, unfair and unjustified reputational harm, or intimidation by suggesting gratuitous legal action to win an argument or force someone to behave the way you want.
- Encouraging harm to others: This includes encouraging someone else to commit self-harm or suicide as well as encouraging someone to conduct violent attacks on a third party.
- Disclosure of personal data (Doxing): sharing other contributors' private information, such as name, place of employment, physical or email address without their explicit consent either on the Wikimedia projects or elsewhere, or sharing information concerning their Wikimedia activity outside the projects.
- Hounding: following someone across the project(s) and repeatedly critiquing their work mainly with the intent to upset or discourage them. If problems are continuing after efforts to communicate and educate, communities may need to address them through established community processes.
- Trolling: Deliberately disrupting conversations or posting in bad-faith to intentionally provoke.
Specific to events, especially in-person events, it should be noted that sexual images in public spaces also constitutes harassment, as does harassing photography or recording, inappropriate physical contact, and sustained disruption of events.
應向誰報告違反方針的事件？
如果與會人士目擊了他們覺得是違反友善空間方針之事情，他們可以採取行動。行動的細節會在本資源工具下方「採取行動」的章節中敘述。這份資訊應該明確地對與會者說明（比如說，在開幕式的演講以及在活動現場的展示方針海報）。
如果與會者感到安全，告知當事人立即停止違反方針的行為，會是在非暴力狀況下最佳的行動。
活動安全的準備工作
活動準備期間
- 在活動開始之前，將該活動的友善空間方針公布在活動網頁上，並在所有的活動聯繫管道放置該方針的連結，例如線上註冊流程等等。
- 有個很好的作法，就是將方針的摘要設計成紙本海報並在活動場域周圍展示。
- Create the documents and forms your event's safety team will use during the event, including:
- An incident report form
- An incident logging sheet
- A list of safety-related roles and responsibilities for event organizers
- An event safety plan (in all cases)
- A youth safety plan (for events targeted at ages 15-24)
活動開始之前
- Designate at least two people to respond to Friendly Space violations. It may be helpful to ask a range of genders and identities if possible. Sometimes people feel more comfortable reporting incidents to someone with whom they share identities. The points of contact must know how to contact local emergency services, Wikimedia Foundation officials, or other authorities as necessary. Brief them on the guidelines. For small events, this may need to be you.
- Reach out to Wikimedia Foundation’s Trust and Safety team to receive the event ban list, to help you assess participants.
- Make sure those designated to respond to incidents are easy to recognize, for example through special badges or shirts, so that they can be easily located.
- For in-person events, collect important contact numbers such as local medical services, hotels, and taxi companies. Publicize them as needed at the event. It’s helpful to place these contact numbers on any welcome papers provided to attendees.
- For in-person events, check in with the event venue so that you know their onsite team and security procedures and share your safety plans, including a way to contact your “safety team”.
- For virtual events, make sure you are familiar with the event platform's safety and behavioral policies and how to contact the platform's Trust and Safety team in case of emergency.
- Be prepared to explain to attendees why the UCoC and the Friendly Space Policy are important.
- For virtual events, familiarize yourselves with the platform you are using, including its moderation features. You and other moderators should know how to mute, direct message, and ban on the platform before your event begins.
- For virtual events, prepare, if possible, banners to be displayed on the platform about the UCoC and Friendly Space Policy.
- For virtual events, consider pinning a message to the chat or using a banner that displays ways to contact your safety team in case of incidents.
During the event
- * 在活動開始當下，提醒參與者友善空間方針，並要求承諾遵守該方針；介紹應對友善空間投訴的活動組織者，以及列在相關的海報或維基媒體頁面。
- For virtual events, consider posting regular reminders of the UCoC and Friendly Space Policy into the event's chat. Not everyone will have been present for the opening, and even those who were may forget what was said then.
- For virtual events (or in-person events with a chat channel for attendees), the safety team should regularly monitor the chat for incidents or misbehavior.
應對活動安全事件
第一反應
- If there is a threat to safety, call security or police first (in-person) or email Wikimedia Foundation Trust and Safety at emergency
wikimedia.org (if virtual) if any additional supports are needed. - Help the person making the report feel safe. Find a comfortable, quiet, and at least semi-private place to speak with them. If your event is virtual, this may involve switching from public chat to direct/private message.
- If possible, ask the person if they would like a friend or trusted colleague present during your conversation.
- Listen actively. Follow the advice in the “Taking the Report” section for best practices in speaking with those involved.
- 製作筆記。這個動作可以在未來進行必要行動時，提供一份紀錄。應該要紀錄的重要事項包含：
- 發生的時間與地點
- 受到立即影響的參與者姓名
- 潛在目擊者的姓名
- 事件發生的細節
向通報者詢問他們想要採取的行動。在尚未完成有關事件的調查之前，應謹慎給予承諾。
接收通報之後
- 決定需要採取哪些行動，並且告知通報者你正在進行的動作。（請見「採取行動」章節，以便了解要如何處理之更多資訊。）
- 跟進。請見「後續行動」的章節，以便了解在你收到友善空間通報後要如何處理知更多細節。
接收通報
在接收通報之前，確認通報者理解通報流程
如果當事人通報，您要確認下列行動。
- 我想要確認，如果您要進行通報，是否知道哪些人將擁有報告的存取權？
- 我們會在未來採取任何行動前向您諮詢。
- （闡明違法活動將會通報相關單位。）
在通報完成後，請對於能夠支持和保護通報人的方案，準備好心態、設定合理的預期。
使用鏡射以及澄清問題，確保您能正確理解事發經過
- 當你進入房間的時候事情就正好發生了。我這樣了解是對的嗎？
- 你記得任何其他有說過的話嗎？
避免作出解釋性的評論，像是：
- 「這對我來說不太合理。」; 「您確定他們這樣說？」; 「這聽起來跟那個人的個性對不起來啊。」
在完成報告之前，將你所寫的內容拿給通報者看過�以確定正確無誤。
理解他們的情緒並提供支持
- 我知道這種經歷會令人憂慮與感到壓力。
- 看起來您很痛苦。在您進行通報時，是否希望需要有人在場？
向參與者保證您已經聽到他們的投訴，並將會採取行動
對接下來的步驟設定時間表。你不需要承諾未來將會採取哪些具體行動。請見「採取行動」一節來看看相關範例，了解在不同情況下你可以採取的作為。
- 感謝您的通報。我們將會盡快採取適當的行動。
採取行動
- 文明以待。以親切和尊重的態度對待他人。較容易造成冒犯的敏感話題（例如宗教、政治、國籍等）應該更加有禮謹慎的處理。
- 對肢體接觸的界線有敏感度。這類的界線因人、因文化而異。特別要注意跟別人的互動空間大小。與其茂然假設別人對於肢體接觸是自在的（包含好意的擁抱、在臉頰上親吻等），還不如事先詢問其可否進行接觸。
- 站在一起。如果你親身體驗或親眼目擊到某個人做出了傷害性的言論，可以提醒那個人關於性別友善空間的方針，然後親切但堅定地要求其停止。記得有些案例中，人們並沒有理解到他們的行為或使用的字眼是傷人的。同樣也要思考如何適當地支持被言論傷害的接受者。
- 告知活動組織者。在你目擊事件發生時，盡快地告知活動現場工作人員，讓他們可以立刻進行適當的因應。及早介入可能避免不當行為的升級。
| 嚴重程度 | 描述 | 舉例 | 組織者在接到安全事件通報時如何行動？ |
|---|---|---|---|
| 低 | 發表的言論並非直接針對特定人員或引起冒犯的人員。這類違規情形並非故意，甚至發言者未能理解所發表的言論。 | 參與者在展示過程中發表一系列不滿的評論。
某位參與者進入其他人的實體空間，使他人感到不舒服。 |
提醒當事人友善空間方針的規定，並解釋為何特定的行為或話語會讓其他人感到不舒服。這類互動應當以尊重態度為之，並假設這類違反方針的情形非屬故意。 |
| 中 | 發表言論的目的在於冒犯或攻擊其他參與者。這類行為被認為具有反社會或不合理的特性，或是在過去曾被警告過。 | 某位參與者針對另一位參與者的編輯行為進行侵略性的對抗，且仍在被告知停止後繼續對抗。
某位參與者未經當事人同意拍攝照片，且仍在被告知停止後繼續拍攝。 |
多次違反友善空間方針的個體，可以有禮貌地明確要求離開。如果此人拒絕或是變得更具侵略性，請聯繫場地保全或警察。 |
| 高 | 具有針對性，而且很有可能造成目標人物身心傷害的行為。違反相關法律，或是事先已經警告但仍重複發生的友善空間違例模式。 | 某位參與者持續以不恰當的方式觸碰另一位參與者。
某位被禁制的人試圖進入活動場所。 A virtual participant posts sexual images of another participant in open event chat. |
The participant must be asked firmly to leave the event. If they refuse, contact venue security or law enforcement (if in-person)—do not put yourself in danger—or remove and ban the participant (if virtual). You may also wish to contact the event platform's Trust and Safety team (if virtual). 如果要提交報告，應當上報給維基媒體基金會職員；如果情況適用的話，應上報給當地執法機關。 |
後續行動
評估如何處理任何活動安全事件
根據用戶組或分會的大小，您應當撰寫一份關於此次活動安全事件的報告，並包含下列資訊：
- 發生原因
- 參與人員
- 採取的行動
- 產生的結果
從經驗中學習
找個時間跟處理活動安全事件的相關人物討論發生了什麼事，或者您也可以只將您自己的評估寫成筆記。
- 哪些地方辦得好？
- 哪些地方還可以改善？
- 是否有任何工具或資源覺得可以（在籌辦這次活動中）幫助到您？
- 世界上已經有這些工具或資源了嗎？如果有，下次（舉辦活動時）您有無辦法得到這類工具或資源？
- 如果沒有，您會需要建議這類工具或資源被製作出來嗎？
- 如果您沒有信心籌辦更多活動，您需要什麼事物來恢復信心呢？
分享報告
如果此類活動安全事件產生出報告，請傳送給您的補助計畫經理或您的維基媒體基金會聯絡人。如果您沒有以上的聯絡人，可以將報告以電子郵件寄給支援與安全團隊，地址為ca
wikimedia.org。將報告資訊提供給維基媒體基金會，將能協助他們為活動組織者設計更好的實例與資源。
如果這類活動安全事件發生於黑客松等技術活動，請將報告提交給技術行為準則委員會。
其他翻译内容
关于本手册
This booklet's content is available on Meta-Wiki: https://meta.wikimedia.org/wiki/Keeping_events_safe For an online version of this booklet, visit https://meta.wikimedia.org/wiki/Keeping_events_safe
This resource kit was developed by the Trust and Safety team, in collaboration with the Community Resources, Technical Collaboration, and Learning and Evaluation teams, at the Wikimedia Foundation.
The content contained in this booklet is made available under the Creative Commons Attribution-ShareAlike License v4.0 (https://creativecommons.org/licenses/by-sa/4.0/) unless otherwise stated.
This work is attributable to: Wikimedia Foundation.
"Wikimedia" and the Wikimedia Foundation logo are registered trademarks of the Wikimedia Foundation. For more information on Wikimedia’s trademarks policy, please see our Trademark Policy page (https://wikimediafoundation.org/wiki/Trademark_policy) or email trademarks
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| 目錄：維持活動安全 / 視覺素材 |