Training modules/Goals

The Training Modules are now available on the Outreach Dashboard!

We need your help to translate these modules into your language. Help with translations!

One of the Wikimedia Foundation's Support and Safety team's annual plan goals is to introduce new, translatable, online training modules to help functionaries and affiliates better manage issues. This page serves as a hub for these modules.

Dealing with online harassment

Keeping events safe

Handling private information

Drafting/discussion spaces

Discuss design, accessibility, and formatting of modules

Previous research

Overall goals

Goal 1: Create a training platform for functionaries

Functionary and community governance groups – including stewards, admins, global admins, and Arbitration Committees – play a crucial administrative and editorial role on all our sites, especially in curtailing harassment of volunteers and arbitrating and resolving disputes. To help these functionary and community governance groups better coordinate their work, we will facilitate in the development of a training platform and will guide the establishment of a module based around the critical area of addressing harassment.

Objective 1 – Survey key groups: In FY16-17, consult with functionaries (stewards, global admins, Arbitration Committees, admins), community members, and outside academic and industry experts to advise on scope, content and delivery choice of the platform – whether it is through Wiki pages/templates or a MediaWiki extension. Then implement and configure the platform with the participation of at least 10 community members.
Objective 2 – Develop training platform and module on community challenges: In FY16-17, guide the establishment of a new training platform and module on handling harassment that will help functionary and community governance groups deal with community challenges. (Location of modules may vary according to the needs of the functionary groups they will serve, based upon survey of groups impacted, but the modules should be accessible, prominent and open to the appropriate audiences/communities.)
Objective 3 – Produce translated versions of harassment module: By the end of FY16-17, have the module translated to at least 10 major languages.

More details: After the module’s creation, continue surveying functionaries and community members to determine satisfaction with the platform, the module, and the module-building process. Measure the guides’ success by pageviews and other metrics that will be determined at a later date.

Goal 2: Create a module on the training platform that helps organizers manage our ‘event ban policy’

We are dedicated to creating safe online spaces for users – regardless of gender, gender identity and expression, sex, sexual orientation, disability, physical appearance, race, ethnicity, national origin, age, political affiliation, religion or community status – to meet, interact, learn and collaborate. We are also committed to ensuring our users’ offline experience at Wikimedia events. In 2016-17, we will guide the creation of at least one safety-focused content module on our new training platform, and this module will focus on helping community groups more successfully identify and de-escalate situations before they grow out of control and implement the new event ban policy as a useful tool. That policy establishes guidelines and procedures for identifying and handling users who are banned from Wikimedia Foundation-sponsored or funded events.

Objective 1 – Survey key groups: In FY16-17, consult organizers (editathon organizers, GLAM partners, etc.) and outside experts, to advise on the best method to deliver and implement the module in FY16-17.
Objective 2 – Measure success, conduct follow-up surveys: After the module’s creation, continue surveying event organizers to determine their satisfaction with the module, the platform, and the module-building process. Support and Safety will also work with Community Resources to have 100% of events-related grantees take the module.
Objective 3 – Expand the module's reach: By the end of FY16-17, work with the community to have modules translated to at least 10 major languages.

Timeline

Q1 2016-17

Q1 runs from 1 July 2016-30 September 2016.

22 July: Create Meta landing page Done
15 August: Preparatory consultation period begins: solicit feedback from community members, academic experts, and industry professionals (collectively our "consultants") about potential module content and delivery mechanisms Done
15 September: Preparatory consultation period ends Done
23 September: SuSa reports out on results of the preparatory consultations Done

Q2 2016-17

Q2 runs from 1 October-30 December 2016.

October-Early December 2016: Workshopping with consultants about module content and creation Done
- Draft content is being added to each of the modules' "drafting" pages as it is written. See module design discussion, "online harassment" module content, "keeping events safe" module content, and "handling private information" module content. Done
16 December 2016: Completed first draft of modules Done
Mid-December: Begin soliciting review of module drafts by consultants Done

Q3 2016-17

Q3 runs from 1 January-30 March 2017.

Mid-January 2017: Post results of module draft review Done
February 24: Completed second draft of modules Done
February 27–March 10: Field test modules on volunteer groups Done
March 14: Determine and publish metrics for success of modules Done
Mid-March: Send out surveys to consultants for review Done
End of March: Completed final draft of modules Done