Training modules/dashboard/index

Keeping events safe

• Purpose of this module
  • Basics: What do we mean by safety?
  • Basics: Who is involved in keeping an event safe?
• Situations you might encounter
• Before the event
  • Before the event: Event organizing team
    • What would you do?: Repeat offenders
  • Before the event: Participants
• During the event: Who may report?
  • During the event: Ways to accept reports
  • During the event: Dealing with incident reporters in general
  • During the event: Dealing with valid incident reports
  • During the event: Dealing with invalid or malicious reports
  • During the event: Dealing with the subjects of reports
    • What would you do?: Dealing with the public
• After the event: Report to the Wikimedia Foundation
  • After the event: Following up
  • After the event: Get self-care
  • After the event: Conduct a post-incident review
• Things to think about: Affiliates & long term groups
  • • What would you do?: User group members
    • What would you do?: Board member behavior
  • Things to think about: Limits of your ability

Dealing with online harassment

I: Fundamentals

• Purpose of this module
• Basics: What is harassment?
  • Basics: Why do you need to care about harassment?
  • Basics: Some common forms of harassment on our projects
• Immediate action: Blocking users
  • Immediate action: Revision deletion or suppression
  • Immediate action: Cross-wiki blocking and tracking

II: Other forms

• Handling personal information: Publication of personal information
  • Handling personal information: What counts as "personally identifying information"
  • Handling personal information: Handling PII on-wiki
  • Handling personal information: Responding to posters of PII
  • Handling personal information: On-wiki steps they can take
  • Handling personal information: Off-wiki steps to recommend
  • Handling personal information: What not to do – The "Streisand effect"
• Off-wiki harassment
  • Off-wiki harassment: Forms it can take
  • Off-wiki harassment: Investigating reports
  • Off-wiki harassment: How to request takedown of content on other social media
  • Off-wiki harassment: Assistance you can offer
• Image-based problems
  • Image-based problems: How and when to get an image deleted
  • Image-based problems: Wikimedia Commons versus local projects
  • Image-based problems: Images involving minors
    • Test yourself: Image-related abuse

III: Communication best practices

• Communication: Communication style
  • Communication: Sharing information and managing expectations
  • Communication: Keeping yourself safe
• Providing support and advice
  • Providing support and advice: Actionable and non-actionable cases
  • Providing support and advice: Malicious or mistaken reports
  • Providing support and advice: What kind of support can the Wikimedia Foundation offer?
  • Providing support and advice: What kind of non-Wikimedia support can you direct someone to?
  • Support you should not offer: Mental health counseling
  • Support you should not offer: Legal advice
    • Test yourself: Offering support and resources

IV: Handling reports

• Handling reports
  • Handling reports: What makes a good reply
    • Test yourself: Writing a good reply
  • Handling reports: What to do with third-party reports
  • Handling reports: Replying to non-actionable reports
  • Handling reports: When to contact the Wikimedia Foundation
  • Handling reports: Directing reports
• Investigating reports: Verifying facts
  • Investigating reports: Background research
  • Investigating reports: Useful tools for gathering evidence
    • What would you do?: What counts as 'actionable'?
  • Investigating reports: Understanding "actionable" versus "non-actionable"
  • Investigating reports: Documentation
  • Investigating reports: What does appropriate documentation look like?
  • Investigating reports: Where should the documentation be stored?

V: Closing cases

• Closing cases: Documentation
  • Closing cases: Closing non-actionable reports
  • Closing cases: Closing actionable reports
    • Test yourself: Closing an actionable case
    • What would you do?: Challenge question: closing a case that involves advanced user rights
    • What would you do?: Closing a non-actionable case
• Reporting out: Deciding whether a public announcement is necessary
  • Reporting out: Choosing what details to release in a public announcement
  • Reporting out: Responding to third-party questions about a case
    • What would you do?: Answering questions about a case
• After a case: Self-care
  • After a case: Debriefing
  • After a case: Responding to questions from the community or in public venues
  • After a case: Follow-up tracking and appeals