Rozwiązywanie konfliktów
- Aby zapoznać się z esejem, zobacz Rozstrzyganie sporów (esej). Aby zapoznać się z proponowanym komitetem, zobacz Komitet ds. Rozstrzygania Sporów.
Ogólnie rzecz biorąc, staraj się uniknąć rozgrzewanych argumentów, pozostając cywilny i poważnie rozważając poglądy innych redaktorów. Jeśli rozwinie się spór, spróbuj porozmawiać z osobami, które są zaangażowane, albo poświęć trochę czasu na odległość od projektu, aby odzyskać perspektywę. W szczególności, patrz następujące kroki w kolejności, w której są wymienione.
Nieformalna rezolucja
Unikanie
Najlepszym sposobem rozwiązania sporu jest jego uniknięcie. Uważaj na innych i poważnie rozważ ich poglądy.
- You should not simply revert an edit made in good faith. If someone makes an edit you consider biased or inaccurate, improve the edit or revert it manually with a polite edit summary explaining why you're reverting it.
- Provide a good edit summary when making significant changes that other users might object to. The revision you would prefer will not be established by reverting, which is likely to aggravate other users. Discuss disputed changes on the talk page or privately. If you encounter rude or inappropriate behavior, resist the temptation to respond unkindly, and avoid personal attacks.
Discussion
The first step in resolving almost any conflict is to discuss the issue. Either contact the other party on that user's talk page, or use a neutral and relevant discussion page. When the dispute involves content, never allow the dispute to take over the content. Keep calm, avoid personal attacks, seriously consider the other person's perspective, and try to reach a compromise. Assume that the other person is acting in good faith unless you have clear evidence to the contrary.
Both at this stage and throughout the dispute resolution process, you must make a serious attempt at discussion and compromise. Failure to do so shows that you are trying to escalate the dispute instead of resolving it. This will make people less sympathetic to your position and may prevent you from effectively using later stages in dispute resolution. In contrast, sustained discussion and serious negotiation between the parties, even if not immediately successful, shows that you are interested in finding a solution that fits within Wikipedia policies.
Disengagement
Try agreeing with the other user that until the dispute is resolved, neither will do anything to escalate it. For example, you might agree not to edit a controversial page or use administrator access, depending on the dispute. This allows others to consider the issue fairly without the confusion of ongoing escalation, and helps keep discussion calm.
If discussion fails or becomes heated, try disengaging further for a while. Participate constructively elsewhere, bring in an outside user, or both. Avoid going back to the area of dispute; respond to questions about it on your user talk page and direct the questioner to take their issues to a relevant talk page to keep all relevant discussion in one place. This is particularly helpful when disputing with new users, as it gives them a chance to familiarize themselves with the project's policy and culture.
Take a long-term view. In due course the problem may simply disappear, either because the other user moved on or more users became involved.
Invite neutral users
It might help to ask neutral users to join the discussion. Many disputes that cannot be resolved through direct discussion may be resolved with input from uninvolved users. Depending on the dispute, you may need to expose the issue to a larger audience. Consider posting to a local community discussion page or on Requests for comments, or discuss on IRC with other users.
If consensus is difficult to gauge from discussion alone, consider conducting a survey of opinion in order to clarify the issues in the discussion. Note that a survey cannot generate consensus, but is helpful for understanding it. Similarly, if you believe that users are ignoring a consensus, a survey cannot force those users to accept your proposed consensus. Although a survey might assist users in understanding the balance of opinions and reasons for those opinions on a given dispute, it can also easily degenerate into an argument over whether a particular survey is fairly constructed or representative. See w:Wikipedia:Discuss, don't vote for reasons why discussion is necessary and superior to voting.
Formal resolution
In some cases, the above steps will fail even if everyone involved seriously tries to reach an agreement. You can try one or several of the following steps, depending on the nature of the dispute and the preferences of people involved. Note that later steps of the dispute resolution process will be easier if you follow as many of these steps as feasible.
Mediation
Request that a respected neutral user mediate the dispute. Mediation is a voluntary process in which a neutral person helps guide discussion towards an agreement that can be acceptable to everyone. When requesting mediation, be prepared to show that you tried to resolve the dispute using the steps listed above, and that all parties to the dispute are in agreement to mediate. Mediation cannot take place if all parties are not willing to take part. The mediator will work to let everyone express their points of view and listen to each other, so you can arrive at a satisfactory agreement for everyone. Mediation is a confidential and collaborative process of conflict resolution.
Arbitraż
W ostateczności, po podjęciu wszelkich innych uzasadnionych kroków w celu rozstrzygnięcia sporu, możesz przekazać spór do arbitrażu. W przeciwieństwie do mediacji, w której strona trzecia jedynie pomaga spierających się użytkownikom osiągnąć porozumienie, komitet arbitrażowy narzuci wiążące rozwiązanie, którego wszyscy użytkownicy "muszą" przestrzegać. Rozwiązania mogą polegać na usunięciu dostępu, zablokowaniu użytkowników lub zmuszeniu ich do unikania edytowania obszaru spornego. Taka decyzja będzie egzekwowana w razie potrzeby. Jeśli to nie zadziała, wyłącz komputer i zrób sobie przerwę.
Zobacz też
- Komitet Arbitrażowy
- Zapobieganie konfliktom: Strategiczne komunikowanie