المنح:مشاركة المعرفة/التواصل
Let’s Connect – Peer Learning Program
ما هو برنامج هيّا نتواصل - التعلم من الأقران؟
ينشئ البرنامج فضاء تعلم مفتوح وآمن لأي ويكيميدي يكون جزءاً من مجموعة منظمة لمشاركة و/أو تعلم مهارات مختلفة (تنظيمية / شخصية / متعلقة بالمنح / التعلم والتقييم ...) مع الأقران الآخرين لإضافة قيمة والمساهمة بشكل جماعي في المجتمع. والغرض من ذلك هو تطوير المهارات ومشاركة المعرفة وتعزيز الروابط البشرية والدعم المتبادل بين المجموعات والمجتمعات المختلفة، بما يتماشى مع استراتيجية الحركة.
"من أين أتت هذه المبادرة؟"
يُعد برنامج التعلم من الأقران استجابة للطلبات المقدمة من أعضاء المجتمع المتنوعين أثناء عملية التشاور لإعادة إطلاق استراتيجية تقديم المنح، الذي أكد على أهمية الدعم مُتجاوزًا التمويل وأهمية تبادل المعرفة بين المستفيدين من المنح. كما أنه يتماشى مع توصيات استراتيجية الحركة لتطوير فرص بناء القدرات داخل الحركة.
لمن برنامج "هيّا نتواصل" موجَّه؟
البرنامج موجه لكل الويكيميديين في جميع المناطق التي هي جزء من المجموعات المنظمة (وهذا ممكن أن يتراوح من مجموعة المستخدمين غير المعترف بها إلى مجموعات المستخدمين والفصول والمنظمات متوجهة المهام).
تكمن الأهمية في أن المشاركين يسعون إلى مشاركة معارفهم والتعلم من الآخرين لمواصلة تطوير عملهم داخل الحركة. يمكن أن يكونوا أولئك الذين يتلقون تمويلًا من صناديق ويكيميديا، أو من المحتمل أن يفعلوا ذلك في المستقبل.
قائمة التحقق من المعايير:
- الويكيميديون الذين يشكلون جزءًا من مجموعات منظمة (يمكن أن يكونوا شركاء معترف بهم رسميًا أم لا سابقاً).
الشيء المهم هو أن المجموعة تخطط وتنفذ عمل ويكيميديا الجماعي للمساهمة في الحركة.
- يجب أن يكون للويكيميدي دور في المجموعة المنظمة، سواء متطوعاً أو دوراً أساسياً في المجموعة أو عضو هيئة إدارية، أو على الأقل نشط في المساهمة في المنظمة.
- الويكيميديون الذين يريدون التعلم ومشاركة مهاراتهم التي تفيد مجموعات أوسع، وهي ليست فقط للتعلم فردي.
- الويكيميديون الذين يريدون تعلم مهارات تتعلق أكثر بالعمل المنظم (التخطيط، الفعاليات، التقييم).
- الويكيميديون الذين يرغبون تعلم مهارات الويكي بهدف تنظيم المساحات لتدريب الآخرين (ليس فقط لتعلم هذه المهارات لجهود مساهمتهم الخاصة)
لمن برنامج "هيّا نتواصل" موجَّه؟
- أعضاء ويكيميديون فرادى غير مرتبطين بأي مجموعة مُنظمة أو جهة شقيقة ويتطلعون لبناء مهاراتهم على الويكي لمساهمتهم الفردية في مشاريع ويكيميديا.
- الوافدون الجدد الذين بدأوا للتو في المساهمة في مشاريع ويكيميديا أفراداً منفصلين بناء هذه المهارات هو على وجه التحديد دور المنظمين والمنتسبين، Let's Connect ليس لديها القدرة على تدريب الوافدين الجدد على مهارات الويكي.
- الأشخاص الذين لا يشاركون في مهمة من نوع المنظم (مثل تدريب الآخرين، وتخطيط الفعاليات، ودعم المنظمة في مهام مختلفة).
لماذا التركيز على تعلم الأقران؟
- يعد التعلم من الأقران أحد أشكال التعلم التعاونية العديدة. وهو يختلف عن التدريب الرسمي، الذي يسعى عمومًا إلى بناء ونقل المعرفة في إطار منظم وأكثر رسمية. لا يزال التدريب طريقة مهمة جدًا للتعلم للحركة بشكل عام، خاصة حول مهارات ويكي محددة وتكتيكات البرنامج.
- يمكن للتعلم من الأقران ويجب أن يكمل هذه الجهود، ويخلق أشكالًا أفقية ومرنة للتعلم بين الزملاء والمتطوعين وأفراد المجتمع - الأشخاص الذين يقومون بمهام مماثلة أو يواجهون تحديات مماثلة، مدفوعين بنفس المهمة. يمكن أن يوفر بيئة مريحة وآمنة لمراحل التعلم المختلفة: ليس فقط اكتساب المعرفة، ولكن وضع هذه المعرفة موضع التنفيذ، وتلقي ردود فعل بناءة، والتفكير في ما تم تعلمه، وجعل عملية التعلم أكثر ارتباطًا اجتماعيًا ومتعة.
- يمكن أن يزيد التعلم من الأقران المهارات والقدرات من خلال الأشكال والوصلات المتنوعة. يمكن أن يسمح أيضًا لعملية مستمرة ومستقلة مدفوعة بالاحتياجات والاهتمامات عند ظهورها. بطبيعة الحال، فقد كان شكلاً شائعًا من التعلم في حركة ويكيميديا لدينا، مبني على التعاون والجهود التطوعية.
ملاحظة مهمة: لن يعالج هذا البرنامج بالتأكيد جميع احتياجات بناء القدرات التي لدى المجتمعات، ومع ذلك ، فقد يساعد: 1) تحديد المجتمعات وربطها بساحات التعلم والتدريب الأخرى داخل الحركة 2) البحث عن طرق لتحديد أولويات استثمارات بناء القدرات في استثمارات أموال ويكيميديا.
خصائص البرنامج
ثقافة وخصائص البرنامج
- تعزيز بيئة تعليمية وثقافة جيدة
- متعدد اللغات
- قابل للتكيف: مع السياقات المختلفة والديناميكيات الإقليمية ومستويات التنمية للمجتمعات والثقافات المختلفة.
- تناسب توافر المتطوعين وعبء العمل والاحتياجات والتنوع السياقي.
لا يُنظر إليه على أنه شكل من أشكال التقييم، أو عبء، أو مطلب ولكنه مساحة مفيدة وشيء نتطلع إليه.
- ركز على العوامل التي تحدد النتائج الإيجابية، ولكن بنفس الأهمية أيضًا مما لم ينجح وأين (ما هو غير متوقع، والحوادث و"الإخفاقات") وما تعملناه من ذلك.
على سبيل المثال، فهم ما قد يعمل بشكل جيد في منطقة جغرافية معينة أو موضوع معين أو لغة معينة، ولكن قد لا يعمل بشكل جيد في الآخرين.
- عملية وسياقية: مواضيع ذات صلة تُشارك بعمق كافٍ للتعلم من العملية نفسها، مع رؤى عملية لفهم كيفية تطبيق ذلك على سياقات مختلفة.
- تُقدم في الوقت المناسب: تتناسب مع دورات تصميم المشروع وتنفيذه وتقييمه في كل منطقة.
- تفاعلي: تمكين التبادلات البشرية والمزيد من الخبرة العملية.
- مرن: السماح بمواضيع وأشكال ومواقيت متعددة.
- الشمولية: السعي لإبراز القدرات في المجتمعات التي لا تظهر أحيانًا في التدريب الرسمي.
كما أن دمج خدمات الدعم والتوقيت ضروري لتقليل الحواجز التي تحول دون المشاركة واستخدام لغة واضحة وبسيطة لتسهيل الفهم والترجمة.
طرق متعددة للمساهمة
- مشاركًا أو مُتعلمًا"
هذه هي أهم الطرق التي يمكن لأعضاء المجتمع التفاعل مع العيادة لمشاركة معارفهم وتجاربهم والتعلم من الاخرين.
- ان تصبح سفيرا لعيادات لنتعلم: هؤلاء هم أفراد المجتمع الذين يرغبون في الحصول على دور يساعد في تنظيم مساحات التعلم في منطقتهم أو حول موضوعات ذات أهمية والحصول على الدعم المالي واللوجستي للقيام بذلك.
- هيّا نتواصل مع مجموعة العمل: أعضاء المجتمع الذين يدعمون التنسيق العام للبرنامج، إما في دور استشاري أو يشاركون بنشاط كجزء من الفريق التشغيلي.
كيف يعمل هذا النظام؟
يتكون البرنامج من مساحتين رئيسيتين للتعلم:
- عيادات تعليمية للاتصالات الشهرية بين مجموعات من حوالي 20 مشاركًا. يمكن أن تكون هذه المنشأة إقليمية أو عبر الإقليم.
- مقابلات فردية بين أفراد المجتمع لمشاركة محادثة افتراضية مباشرة (قهوة/شاي) و/أو موارد. يحدث ذلك على أساس مستمر مع الاتصالات التي يجرها المشاركون مباشرة باستخدام دليل المهارات والمقترح من مجموعة العمل.
هناك ثلاثة عناصر دعم حتى تتمكن هذه الفضاءات من العمل.
- The skills directory: A general database that identifies skills and sharing interests amongst community members that forms the basis for the “matching”
- Resource centre: A very basic space on Meta for sharing any material associated with the learning spaces – video recording, guidelines, documents, references, decks.
- Making other connections: informing and connecting participants to existing spaces within the Movement. These spaces vary in each region and around different topics or programs, such as communities of practices, periodic meetings, training, events, etc. One important source of information and connection will be the Movement’s community calendar.
Live learning clinics with “hot topic of the month” and around proposal and reporting cycles
Structure:
These learning clinics can happen around two areas: I. Monthly clinics around hot topics, II. Quarterly clinics around proposal writing and reporting.
- Monthly group sessions focused around special topics that are recurring in the learning needs mapping and where there are interesting cases to share and learn from. For instance: some of the issues highlighted in the topics table, such as interesting training tools and methods for newcomers. Format proposed: 1.5 hour live sessions via zoom in two different time zones with live interpretation.
- Quarterly regional/thematic group sessions with learning around Wikimedia funds reporting and proposal writing phases. These can happen across common themes or strategies developed in the work carried out with Wikimedia Funds and by region. The aim is to discuss interesting results and tactics, things that did not work out so well, challenges, things that can be adjusted or scaled.
Support
- The working group and Learning Ambassadors will use the database to identify interesting case studies to present. If there are not enough registered participants to share, they can actively seek these through community networks.
- Community Resources (CR) will provide methodological support in the sessions if needed, as well as the technological platform and translation services and financial support.
Asynchronous participation Community Resources will organise the information after the session to the Let’s Connect resource space so that they are available to non-live participants and can be openly used and downloaded by other community members. This will include full or partial live recording (with participants’ consent) and any material shared and translated.
قهوة وشاي هيا نتواصل تشبيك 1:1
Structure: 1:1 matches between learning interests that one community group has, with the sharing capacities of another. The suggested format is a 1.5 hour 1:1 coffee/tea live conversation. Max 4 people to enable more meaningful conversation and be able to go into more depth and contextualise to specific needs. There are two ways to develop these 1:1 Connections. Option 1: Connectmaking is promoted by the CR team and Working Group on a monthly basis by using the Skills directory. Option 2: Connections that are done directly by participants (sharers). They can contact the CR team for support if needed, i/e. to offer translation services.
A key feature is to identify potential community members that are sharers according to their area of interest at a given time and stage in their process and be able to use this information strategically. Developing a robust tool to register and match these interests continuously is something that requires more time and investment and is something that a working group of Wikimedians is planning to do through the Capacity Exchange initiative. Once this tool is developed (2022), this can be useful for the “Let's Connect” program as one of the primary sources of information. In this initial phase, basic data collection tools will be used through google forms and google sheets to register learning interests and needs and share ideas and capacities. Wiki Franca and Wikimedia Sweden have also developed useful tools that can be explored.
The CR team will consolidate this “skills directory” using two sources:
- Information gathered from fund reporting (2020/21) and proposals (2021/22). Reports will be analysed to capture interesting cases and learning and common areas of interest. Likewise, proposals will be analysed to see where there are potential areas of learning from others.
- A registration form that will be sent out to all affiliates, current and potential grantee partners. This form will be open so that potential participants can continuously update their information and register new learning and sharing interests.
Use of the skills directory
- With participants' consent, some key information in this initial database will be made public on Meta. It will be used as a source of information to proactively communicate and organise the different learning spaces.
- Proactively invite members to “Let's Connect” clinics when the topics may be of interest to them.
- Provide any community member with key information about others’ learning and sharing interests to contact them autonomously and set up a 1:1 Let's Connect coffees/teas or resources sharing. The only requirement is that community members register a brief summary of the result of the interaction.
- Proactively invite members to connect to existing resources and learning spaces organised by other community members and/or the Wikimedia Foundation (as those outlined in the ecosystem mapping). These spaces and channels will be continuously mapped and communicated through the Learning and Evaluation meta page, email group and through the Let's Connect telegram channel.
Resource space
It is a very basic space on Meta (link to the tab) for sharing any material associated with the learning spaces – video recording, guidelines, documents, references, decks, etc. Whilst it may not be possible to translate all material, efforts will be made to translate as many as possible. Important note: Note: it is not the robust resource centre that Movement Strategy calls for. There will be minimum curation, more curation will require community effort and staff to support this (desirable in future phases). This programs hope to support the development of more robust Movement-wide resources centres in future.
Connections
This is a complementary but key component. Rather than replicating many spaces that already exist, but may not be widely known to communities, particularly newcomers, this strategy is aimed at informing and connecting participants to existing spaces within the Movement. 1. By providing all registered participants with a calendar of learning spaces and contacts according to their areas of interest. The calendar should be based on the Movement's community calendar developed by the communications team. These spaces vary in each region and around different topics or programs. They can be a community of practices, periodic meetings, telegram groups, social media accounts where learning is shared, newsletters where learning is registered, on-Wiki connections spaces, events, conferences, and mentoring programs. This calendar should be built with the help of Foundation staff and community members leading these spaces. The incentive to do so will be to provide another communications channel for their spaces.
Fomenting the “Let's Connect” environment and culture
Peer learning requires working in the right mindset, environment, and incentives for this to happen. This is a process that needs time to build and consolidate. It is important first to communicate the nature of the program so that people will be interested in registering their information and participating in the spaces. It is important to emphasise the “culture” that the program wants to help promote. Let's Connect is:
- A space that welcomes curiosity and where there are no stupid questions.
- A space that welcomes errors and dialogue. A space that welcomes sharing knowledge, without fear of it being misused or appropriated by others. A space that welcomes newcomers, that values fresh ideas, and limited knowledge of the “Wikimedian ways of doing things”. A space that explicitly tries to give space for groups that are not often seen or valued as “sharers” of interesting case studies.
- A safe environment that abides by the Universal Code of Conduct and Friendly Space Policy.
- Not a space for showcasing successes, or as a form of reporting or feeling evaluated. This should be an environment for honest reflection about processes, learning the WHY and HOW something worked well, but even as important, why it might not have and what was taken from this.
- Horizontal and community-led/owned, supported by the Foundation. Whilst the Foundation may take more of a lead in the initial phase, it is hoped that the different spaces will empower community members to take lead and maintain a strictly supportive role.
- A space that values different forms of learning and seeks to provide multiple options to connect. One size does not fit all.
- A space that values recognising other people's work and adapting/replicating it with the necessary attribution.
- A space that recognizes its limits, and provides pathways for complementing with other forms of learning, as well as funds and resources for capacity building.
- A space that encourages solidarity and mutual aid and bi-directional learning.
These key aspects will be reiterated throughout the communication and registration process, as well as in each learning space. If necessary, specific sessions will be organised to further reflect on how best to build this program culture and evaluate if this is effectively being built.
What learning will happen?
The program is mostly aimed at supporting initial connections and broader, higher-level learning of processes. However, the multiple spaces and connections generated will hopefully open further opportunities for deeper learning and practice. For instance, the live learning clinics or 1:1 conversations, will most likely not be enough to produce in-depth learning of organisational or technical Wiki-skills and tactics that require time and practice, however, it may connect groups to understand key issues, tools, approaches, and case studies, that lead to further mentoring or training opportunities with their peers, in existing community spaces or by seeking opportunities to include formal training in funding proposals.
The table below is an initial attempt to classify some of the common topics and areas that may be of interest, based on initial conversations and other learning needs mapping exercises carried by community members and Foundation staff. This is by no means a comprehensive list of all learning needs and will certainly change with time. A large part of the initial testing phase will be to determine if the learning spaces provide enough depth and connections for practical learning and to work with participants to identify topics of interest based on learning and sharing needs and capacities. Some interesting topics to start the program with are highlighted in green, given that they came up frequently in the conversations.
| Category | Issue/topic |
|---|---|
| Specific Funding-related issues |
|
| Programmatic tactics |
|
| Organisational skills / capacities / sustainability |
|
| Technical skills for Wiki projects* |
|
| Interpersonal skills |
|
*
It is important to note that there are a wealth of resources available for learning Wiki technical skills, such as the use of tools, editing for newcomers, etc. This program does not seek to create new training toolkits but generates spaces where knowledge about these tools can be shared and communities can access further mentoring and guidance around these.
Timing will be important. Whilst learning at any stage may be interesting. Learning spaces that coincide with funding proposal development or reporting in each context, can lead to a more practical application of the learning experience.
Timetable
| Phase | Activity | Dates |
|---|---|---|
| Phase 1: Pilot Phase | Initial testing period | مارس 2022 ‒ سبتمبر 2022 |
| End of Phase 1 | Present results and future of the program | سبتمبر 2022 |
| Learning and Adjusting | Quick evaluation: evaluate feedback, results through quantitative and qualitative data.
Program adjustment, guarantee future funding and support services. |
أكتوبر 2022 |
| Phase 2 | Program second phase. May include new scale and support services depending on results and feedback. | نوفمبر 2022 – سبتمبر 2023 |
| Design and kick-off [Collective kickoff] | 18 نوفمبر 2022 | |
| Open Call for WG | يناير 2023 | |
| Start of expanded Team | فبراير 2023 | |
| Evaluation | Continual learning and evaluation | أغسطس 2023 |
| End of phase 2 | Present results and future of the program | سبتمبر 2023 |
| Phase 3 | Continual learning and evaluation | October 2023 - ongoing |
Roles
What is the role of the Wikimedia Foundation's Community Development team?
- Process financial support for participants as learning, sharers, or ambassadors and organise other incentives to motivate participation, such as certificates. (for more details read the section on incentives and support).
- Proactively communicate the learning program opportunities in different channels.
- The prime role is not building specific learning content or leading the sharing sessions. However, there are specific areas in which Community Resources can lead learning sessions as the demand arises and in its area of expertise, such as guidance on proposal development, learning, evaluation, etc.
- Promote opportunities for more equitable participation, particularly for underrepresented communities or newcomers, and build a relationship of trust and confidence with grantees so that they feel comfortable expressing capacity needs and a welcoming environment to share with others. Gather learning from the peer program to identify good practises that could be considered in future funding proposals, as well as capacity-building
- Coordinate efforts with other Foundation teams and Regional Funds Committee members to actively participate in the program design and develop content for sessions around their areas of learning and expertise, if there is demand for this. It is important to guarantee a thought partner relationship with other community sharers and develop the desired “learning culture” with Foundation staff or external participants. This could be around issues like Wikimedia tools and innovations, research areas, programmatic tactics, partnership strategies, etc.
- Align the program with relevant Movement Strategy developments and other Foundation or community-led initiatives.
Roles of other Foundation staff:
- Several other teams will actively be part of the Learning Program. They have been key in the initial design phase and it is hoped that they will actively participate in the Program implementation. Particularly Community Development, Community Programs, Movement Strategy, Movement Communications and Partnerships. Possible roles will be:
- Joining the working group to help with operational aspects of the Program.
- Offer support to map interesting cases for learning spaces.
- Review the Skills directory and complement it with information from the programs they are involved in.
- Update information about other learning spaces to connect participants to these.
- Offer methodological support and training tools and approaches.
- Communicate the Program to the Communities they work with.
- Participate in learning spaces as sharers.
- Help monitor and provide feedback on the Program.
- Trust and Safety will also play a role in friendly space issues escalating. Talent and Culture will also be important in helping to promote the Learning Culture based on their experience and tools.
How was this built?
The initial Program design was done through a participatory process, with more than 40 community and Foundation staff members invited to brainstorm around the Program’s focus and strategies. This will be a continual learning process so any community member is invited to share their ideas around the program by adding comments on the talk page or reaching out directly to Jessica Stephenson - jstephenson
wikimedia.org
Summary of Let’s Connect pilot phase
The pilot phase that took place from April to August 2022 covered multiple activities and connections. In fact several learning clinics on different topics were conducted in addition to the 1:1 and cluster connections. The apprehended learning was not only limited to establishing connections but also highlighting key insights about the peer learning space. It was less about numbers and more about if the spaces, tools, support made sense and added value to the communities. For an in-depth look please read the summary report. It is established to showcase the pilot phase processes, reflections, result and detailed learning.
Below stated in brief the main key insights:
Community – Foundation working group
Results: Consolidate a small Community-Foundation team to co-operate the program.
Learning:
- Need to expand, represent all regions
- More community-led is always the answer
- Affiliate-supported members are key
Who is participating?
Results: There is enthusiasm: 140 Wikimedians registered
Learning: Diverse participants:
- Mostly new and medium-level organisers, keen to learn more.
- How to respond to diverse needs offer more training paths?
- Need more affiliate-organised participation: 50% closely associated with affiliates.
Learning clinics
Results:
- 11 Learning clinics around proposal writing, evaluation, planning, story telling, around, around 220 participations
- +15 Sharers: willing to put the time and effort.
- 25% give feedback, about 70% find it useful, but more is needed
Learning:
- There is interest, but we need more sharers proposing.
- How to address different levels of needs and connect to deeper training?
- Connectivity is a big limitation
- Work with affiliates to find ways to support
1:1 Connections
Results: 17 1:1 connections and cluster groups, around 40 participants.
Learning:
- Commitment is a major challenge.
- How to find easier procedures to connect, make sure people get the most out of the space.
- More proactive connecting
- More sharing + organising of resources (this takes time!)
Top skills people want to learn
- Building your organization’s plan and strategy
- Wikimedia Tools (PAWS, Quarry, WDQS) for running queries and scripts
- Defining Learning and evaluation plan
- Engaging in social media, press, and broadcast media
- Volunteer management and development (and interpersonal skills related to this)