Community health initiative/User reporting system/IdeaLab submissions

See also: Community health initiative/IdeaLab.

IdeaLab is an incubator for people to share ideas to improve Wikimedia projects and to collaboratively develop them into plans and grant proposals. The Anti-Harassment Tools team has identified these submissions that suggest improved tools and/or workflows for reporting harassment:

Brief

• Maybe a system that allow people to report harassment? (and also a way to make sure they aren't abusing the system)
  • Thing to change: We should make it easier for people who have been harassed to come forward.
• Helping any user in difficulty — Suggests we improve the software to make it easier to report harassment or to find an admin who could help.
  • Thing to change: It can be difficult to find other users to mediate a situation.
• Stop It Now! Button
  • Thing to change: The entry point to “report harassment” is not currently visible or findable.
• The Protection of Collaborative Information — Suggests that we allow anonymous submissions of harassment.
  • Thing to change: Publicly discussing the incident with the person who harassed you causes further harm.

Detailed

• Making it an option to 'flag' an editor, after which a moderator would come and see whether the user should be blocked
  • Thing to change: It should be easier to flag an article or user to moderators privately.
  • Thing to change: Not all reports should be 100% public.
• Make it very easy to report harassment to an anti-harassment force
  • Thing to change: The entry point to “report harassment” is not currently visible or findable.
  • Thing to change: The volunteer moderators need more training on how to make appropriate decisions and for self-care.
  • Thing to change: Responses to reports to functionaries, WMF, affiliates, or other volunteers are not often resolved.
• Simplify ways to expose overly-subjective arguments violating WP:NPOV and WP:CIVIL, using "POV-.." and "UW-.." templates designed for discussion pages.
  • Thing to keep: A system that allows for some public reports, such as noticeboards for quick, straightforward, public cases
  • Thing to keep: A scalable group of moderators, so many people can act when needed
  • Thing to change: There should be a way to mark certain conversations as harassment or problematic.
• Harrassment of Editors of an Article — Suggests a way to talk talk pages when a cohort of users takes over a page and drives away other users via harassment.
  • Thing to change: The entry point to “report harassment” is not currently visible or findable.
• Way of reporting harassment from an admin
  • Thing to keep: The ability to report and discuss in one’s native language
  • Thing to change: Consider a system that uses a committee account or requires multiple users to respond to the harasser.
• Simpler, more accessible, feedback options.
  • Thing to change: The entry point to “report harassment” is not currently visible or findable.
• Require notification first to encourage editors to attempt to resolve things amicably before reporting them for a ban discussion
  • Thing to keep: A system that allows for some public reports, such as noticeboards for quick, straightforward, public cases
  • Thing to change: Not all cases need a moderator, in many situations users could mediate their own problems if they had useful advice.
• Prompt and Quick Response to Reporting
  • Thing to keep: A scalable group of moderators, so many people can act when needed
  • Thing to change: Initial responses can take too long and should be quicker.
• Confidential harassment support 24-7
  • Thing to change: The volunteer moderators need more training on how to make appropriate decisions and for self-care. These volunteers should be trained in a way to train each other.
  • Thing to change: The current users in positions of authority on wikis do not fully understand the dangers of online harassment.