Volunteer Response Team/Volunteering

Volunteer Response Team

• General information
• List of current volunteers
• Reports
• Access policy
• Activity policy
• Mailing list policy

For prospective volunteers

• Becoming a volunteer
• Apply to volunteer
• Ask a question

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The Volunteer Response Team (VRT) always welcomes new volunteers to help with answering tickets. Nonetheless, to ensure the quality of service and given the confidential nature of the work, there is a selective application procedure.

The VRTS administrators are a group of highly-trusted and experienced volunteers who assess your application to join the VRT. When assessing an application, they familiarize themselves with your work on the Wikimedia projects to ensure that you are suitable as an addition to the VRT. It therefore takes some time before you receive a response regarding your application.

How do I volunteer?

If you are interested in volunteering, please read VRT/Recruiting for information about what the job entails. Feel free to join #wikimedia-vrt^connect to ask any questions that you might have with regard to the Wikimedia Volunteer Response Team. Before applying, please ensure that you are:

• Willing to work on difficult, sensitive, and at times hostile messages
• Courteous, skilled at resolving disputes, friendly – even in the face of hostility – sensitive to the needs of outsiders, and have exemplary discretion
• Willing to sign the VRTS users confidentiality agreement, considering the access to nonpublic personal data policy
• 16 years of age or older

Please review the list of queues prior to submitting your application, and apply for all of those queues where you think you'd be able to help.

Notes

• The VRT is especially interested in users who are entrusted with any special tools on local projects (sysop, bureaucrat, checkuser, etc.), though this is not an absolute requirement.
• Applicants are usually expected to have shown consistent activity for at least six months.
• Language skills — other than English — are also highly appreciated. Additional help in language queues is greatly needed and we'd like to know if you are able to help in any other language.
• If you already have access to VRTS, and you'd like to get access to additional queues, you typically don't need to apply here. Ask on Administrator requests on vrt-wiki instead.
• If you currently don't have access to VRTS, but had access in the past, even under a different user name, please advise accordingly during your application.
• Permissions queues: users that already have strong knowledge of and experience with copyright issues, like administrators or license reviewers on Wikimedia Commons, are highly appreciated and invited to volunteer. Users without such skills should apply for info queues instead.

German-speaking volunteers

If you'd like to volunteer for the info-de queue, please apply locally by following the instructions at de:Wikipedia:Support-Team#Mitarbeit im Support-Team.

Dutch-speaking volunteers

If you'd like to volunteer for the info-nl queue, please apply below and send an email to contact-nllistswikimediaorg for the team to assess your application.

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antanana

• User links: antanana (talk • contribs • CentralAuth • global • count • blocks)
• Babel/Languages you can reply in: uk-N, en-4
• Your most active user talk page(s): Ukrainian Wikipedia
• Queues you would like access to: info-uk, permissions
• Email sent? yes

i would like to help out on the Volunteer Response Team because now i have a bit more time to do it more systematically, and i think i can be useful here. i am an administrator on Ukrainian Wikipedia. i have a lot of experience on handling different kinds of communication, including hostile, sensitive or difficult -- i have been handling communication with volunteers, partners, and participants of Wiki Loves Monuments Ukraine contest for more than 10 years now. i was an executive director for Wikimedia Ukraine, and i have served on their board (and i am also on serving currently my last year as a Wikimedia Foundation trustee). i have had access to the queues of Wikimedia Ukraine, wlm-ua, but a while back, when it was still OTRS. i have some experience helping people with permissions, explaining copyright requirements etc. i have also been asked at least a few times to submit the application here, but i did not have enough time to commit. in any case i think i can be a useful addition to the pool of current vrt agents in Ukrainian --アンタナナ 19:18, 11 February 2025 (UTC)